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« Contribuables associés fait son buzz dans l'entre deux tour... | Accueil | LIPDUB PIXMANIA : enfin dispo »

jeudi, 18 octobre 2007

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Voici les sites qui parlent de Le cadre de l'année ? Pourquoi pas moi :) :

Commentaires

Ca me rappelle la farce pour "votez [Nom de la personne]". Mais on s'en lasse pas.

C'est inooorme !
T'es vraiment le meilleur TomTom !
toujours en avance sur son temps.
A quand le prochain épisode sur les Champs Elysées ?

Vraiment excellent comme truc ! Ca fait méchamment classe, on dirait la couverture d'une édito d'entreprise.

pas mal!

Yes, but I think that
Amine Gas Treatment is very good for his goals

LETTER TO THE MANAGEMENT OF PIXMANIA Europe.........award for pixmania..most effort to loose customers

Dear Sir,

If you try to get touch with Pixmania.com you will find out that pixmania is the best.
Their products are ok, prices and ok and if you have no
costumer complaint it looks like the best webshop in Europe.

But if you try to solve a customer problem..........Pixmania will never
never respond.

Even if you try to mail a management responsible person
you will get a comedy response like this:


Hello,
Thank you for your e-mail.
I am currently out of the office, I will be back on the 5th of January
Your email will be answered asap by my assistant Suzanne Delsol s.delsol@pixmania.com & the North European Team.
Apologies for any delay that may occur.
Best Regards,
Alice WALKER
North European Supervisor
Pixmania.com

so I contacted Suzanne and what do you think the reply was?

Hello,
Thank you for your e-mail.
I am currently out of the office, I will be back on the 09-02-09.
Your email will be answered shortly by the North European Team, or alternativly please contact Alice at a.walker@pixmania.com
Apologies for any delay that may occur.
Best Regards

It looks like the best joke how to loose a customer.
Is the management of pixmania aware of their non-intrest in customer?
Did the management of Pixmania order products trough the website of Pixmania
Did they get the same feeling as a non-existent customer?


I am always curious how much effort a real company puts in customer relations
I bought several items at Pixmania.fr the last 3 years and I never had a complaint till now.

On 14 december (last year) I ordered a Sony television.
The website said Pixmania guaranteed delivery before Christmas (guarantee is easy if you not keep
your promise)
I made 4 phone calls (they took me average at least 15 minutes and I sent
more then 10 emails!!!!!!! I took me more then one day and
Customer service reply: ......none.

I ask for a cancellation and received a mail that indicates that cancellation is not possible during
handling.

Would you be so kind to give me a human respond because this is the fastest way to loose
your customers


Regards

Ruyter Cornelis
Avrecourt
France

LETTER TO THE MANAGEMENT OF PIXMANIA Europe.........award for pixmania..most effort to loose customers

Dear Sir,

If you try to get touch with Pixmania.com you will find out that pixmania is the best.
Their products are ok, prices and ok and if you have no
costumer complaint it looks like the best webshop in Europe.

But if you try to solve a customer problem..........Pixmania will never
never respond.

Even if you try to mail a management responsible person
you will get a comedy response like this:


Hello,
Thank you for your e-mail.
I am currently out of the office, I will be back on the 5th of January
Your email will be answered asap by my assistant Suzanne Delsol s.delsol@pixmania.com & the North European Team.
Apologies for any delay that may occur.
Best Regards,
Alice WALKER
North European Supervisor
Pixmania.com

so I contacted Suzanne and what do you think the reply was?

Hello,
Thank you for your e-mail.
I am currently out of the office, I will be back on the 09-02-09.
Your email will be answered shortly by the North European Team, or alternativly please contact Alice at a.walker@pixmania.com
Apologies for any delay that may occur.
Best Regards

It looks like the best joke how to loose a customer.
Is the management of pixmania aware of their non-intrest in customer?
Did the management of Pixmania order products trough the website of Pixmania
Did they get the same feeling as a non-existent customer?


I am always curious how much effort a real company puts in customer relations
I bought several items at Pixmania.fr the last 3 years and I never had a complaint till now.

On 14 december (last year) I ordered a Sony television.
The website said Pixmania guaranteed delivery before Christmas (guarantee is easy if you not keep
your promise)
I made 4 phone calls (they took me average at least 15 minutes and I sent
more then 10 emails!!!!!!! I took me more then one day and
Customer service reply: ......none.

I ask for a cancellation and received a mail that indicates that cancellation is not possible during
handling.

Would you be so kind to give me a human respond because this is the fastest way to loose
your customers


Regards

Ruyter Cornelis
Avrecourt
France

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